Qatar General Electricity and Water Corporation "Kahramaa" completed its third campaign to survey its customers satisfaction about the quality of Kahramaa services provided by Customers Services Department (CSD).
    The campaign was initiated on Wednesday 28th of December and ended on Friday 30th of December at different commercial complexes in Doha: City Centre, Landmark, Mall and Hyatt Plaza (4 -9 pm).
    A large number of such complexes visitors shared in filling the survey questionnaire, which includes a set of questions related to bills payment and associated services, such as extending of working hours for bill payment beyond the official working hours; availing points for bills payment at commercial complexes, service connection and disconnection in case of movement from one residence to another, the effective means to communicate with CSD, the CSD's staff behaviors toward customer’s, questions related to emergency services in addition to questions related to building permits (Electricity – Water), Electricity and Water connection to buildings recently constructed beside water quality.
The campaign received admiration of a large number of Customers who filled the questionnaire. They also showed comfort towards the continuous efforts paid by Kahramaa to consider the customers opinion as part of its services improvement process and getting closer and closer to customers expectations.
The Public Relations Department in cooperation with the Information Technology Department has availed computer sets and software program’s; which allows data processed by customers. This enables Kahramaa to display results and customers opinion trends with respect to Kahramaa services.
    The Customers Services Department has contributed through drafting the questionnaire in addition to the availability of number of its staff accompanied with Public Relations staff at Kahramaa locations inside the commercial complexes wherein the questionnaire is made to answer the queries and questions of the participants with respect to the survey and the services provided by Kahramaa.
    It is worth mentioning that Kahramaa has previously introduced a customers survey  in 2004 on Electricity & Water Bills Issuance, where about 70% of participants expressed their wish to issue bills monthly based upon actual monthly consumption instead of consumption average. That is what Kahramaa has applied since February 2005.